Technologies change the modern world of work like no other influencing factor. Accordingly, it is important to closely monitor current developments for companies. Innovative technologies reveal enormous potential for optimization, particularly when it comes to increasing efficiency. In addition, the constantly changing customer needs require a continuous adjustment of one's own business models. This means that companies have to drive the digitization of their own business through the introduction of innovative technologies. Find out which trend technologies will be particularly relevant in the coming year.
1. Big data - data remains the gold of the 21st century
Data will continue to play a central role in the business environment in the coming year. Due to the partially completed digital transformation and the Internet of Things, the volume of data produced daily is growing at a breathtaking pace. As the amount of data grows, the value of the data automatically increases exponentially. Because the data is in turn the basis for a large number of modern
and digital services that secure valuable competitive advantages for companies. Companies must take this development into account. Responsible collection of customer data and handling of the data in the same way are essential.
For the company, however, it is primarily about the findings that result from the data collected. Big data analyzes play a key role here. Companies have to say goodbye to subjective, often gut-feeling decisions and rely on the results of modern tools for data analysis and data validation. Only in this way can challenges and opportunities be identified and suitable solutions developed. All industries have to face this development. Professional data collection and evaluation remain one of the cornerstones of digital transformation.
2. The triumphant advance of machine learning and AI algorithms
In addition to big data and analytics, artificial intelligence is one of the main pillars of digital transformation. AI tools such as machine learning have a significant impact on data analysis. They support companies in identifying patterns and help to gain knowledge from the flood of data. Accordingly, these technologies form the basis for extensive, innovative data analysis and change essential factors in any data analysis: simplicity, speed and scalability.
In particular, speed and scalability are basic requirements for analyzing large data sets and enable comprehensive analysis of even complex data sets. Above all, the advances in hardware and optimized algorithms can be cited as reasons for the achievable advances. In addition, these analyzes can be scaled more easily with the help of cloud technologies. Due to the enormous pace in the development of further AI-based tools, further improvements can be expected in the coming year.
3. Blockchain technology - more than just cryptocurrencies.
Blockchain technology is still equated with Bitcoin by many. The blockchain as the underlying technology of the popular cryptocurrency has much more potential. After all, the blockchain is a decentralized and distributed register that saves business transactions in blocks. All verified blocks are arranged in a chain and distributed to the network. Accordingly, a block chain is formed - the blockchain.
The technology is currently gaining popularity and more and more companies are testing its use in pilot projects. Initial projects show that the blockchain offers real added value in the area of supply chain management. Above all, the traceability and the fair conditions for business partners are added value. But other areas, such as the finance and insurance sector, the energy sector or the mobility sector can also benefit from the potential of the technology in the coming year.
The currently best-known application scenario besides the BitCoin currency are smart contracts (German: intelligent contracts). Smart contracts contain if-then rules. When a condition specified in the contract is met, specified activities to realize the will of the contract are carried out automatically. At the same time, all contractual partners are informed of status changes in real time. With a correctly programmed smart contract, there is no room for interpretation for the terms of the contract and they are safe from hackers thanks to cryptographic encryption methods.
4. Robotic Process Automation is becoming intelligent
Robotic Process Automation (RPA) has been the focus of German companies for some time. However, the technology has so far been mainly limited to repetitive and standardized processes. However, it is mainly the AI that influences this status quo. With Cognitive Process Automation or Intelligent Process Automation, intelligent algorithms enable the processing of unstructured data and thus the automation of completely new, more complex processes. By expanding RPA to include artificial intelligence (AI) functions such as optical character recognition (OCR), processing natural language (NLP) or machine learning, robots can make increasingly intelligent decisions and thus relieve people. The providers of modern RPA solutions have also recognized this trend and adapted the possibilities of the software.
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5. Intelligent language assistants are conquering new areas of application:
With Siri, Apple has established voice assistants in the everyday life of end users. But the market is now fiercely competitive and voice assistants have become a standard. The technical advances in this area are correspondingly significant. While the intelligent assistants were very limited just a few years ago, they now have the potential for use in the corporate environment.
Companies can now use the voice assistants to improve their own services. Computer voices are already part of a company's customer service today. In the future, however, this voice assistant can ensure that customers are routed efficiently and that initial general issues are dealt with in advance. The use of AI also expands linguistic skills and enables complex questions to be answered.
6. The Internet of Things is conquering everyday life.
The auction of the 5G frequencies took place in 2019. The network of the future not only ensures better transmission rates, but also acts like a booster for the Internet of Things (IoT). The range of devices available that are already connected to the Internet and that are providing companies with a flood of data is enormous. The increased network flexibility in combination with the integration of artificial intelligence will catapult machine-to-machine communication to a whole new level, both qualitatively and quantitatively. Experts from the world's leading research and consulting company Gartner expect more than 20 billion devices worldwide to be connected to the IoT as early as next year.
The future of the IoT is promising, not least because of the multitude of new use cases - keyword smart city, smart home, autonomous driving - and is rapidly developing from a technology experiment to a strategic imperative. The IoT is no longer reserved for industrial applications alone. The immense amount of data from IoT networks enables better tracking, monitoring, prediction, management and control of a wide variety of systems in a wide variety of industries. It will be the task of Artificial Intelligence to prepare the huge volumes of data for meaningful and efficient use.
7. Hyperautomation - the interaction of automation technologies.
Hyper-automation is the advancement of automation. Accordingly, this subject area also deals with the automation of tasks and processes. Nevertheless, different technologies such as AI, machine learning and automation tools are used in hyper-automation to enable extensive automation of a process.
The basis for hyper-automation is robot-assisted process automation through RPA. However, the sole use of RPA does not correspond to hyper-automation. Rather, several technologies and tools must be used at the same time in order to automatically map particularly complex processes.
8. Cybersecurity requires artificial intelligence.
The continuous advancement of the Internet age means that more and more companies are using AI algorithms to gain productivity advantages. However, cybersecurity is also playing an increasingly important role, so that the use of AI also provides direct added value here. AI offers enormous opportunities, particularly in the context of cybersecurity. While the manual identification of a risk as well as the manual reaction and elimination are often too slow, algorithms can quickly identify anomalies. Rapid countermeasures to protect IT systems and data can also be initiated by the AI algorithms. Accordingly, the focus in the coming year should be on improving IT security.
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9. Virtual and augmented reality are finding their way into the world of work.
More companies are discovering possible uses for virtual reality. The two technologies, augmented and virtual reality, combine the real and the digital world. The level of maturity of the technology has already developed enormously over the past three years. The possible uses of the technology are particularly extensive in industry. Employees can already use the digital functions to maintain or repair machines.
In augmented reality, the reality that we view through cameras on mobile devices (smartphone, tablet) or special intelligent glasses (e.g. Microsoft HoloLens) is enriched with digital information and interactive elements. With intelligent glasses that show step-by-step instructions in the technician's field of vision, the time it takes the technician to diagnose and rectify errors can be cut in half. The technologies also support industry in the development of new products and allow engineers to create digital prototypes.
Virtual Reality provides companies with valuable services for training, product development and presentation or real estate marketing, as the 3D visualization makes the training, product or real estate project look real to the viewer. Work safety and the documentation of safety-relevant processes can also be improved by AR and VR. Ultimately,
companies can use the technology to improve location-independent collaboration between employees - such as working together on a product.
10. Intelligent chatbots support customer dialogue.
Voice assistants such as Alexa or Google Home are already showing the potential of intelligent assistants in everyday life. While current chatbots evaluate the written input of customers and try to provide a suitable answer, future versions can also evaluate the linguistic concerns of customers. Accordingly, service-oriented sectors can communicate more efficiently with customers and deal with their problems as quickly as possible. In addition, such bots enable incoming customer and deal with their problems as quickly as possible. In addition, such bots enable incoming customer concerns to be classified and avoid unnecessary forwarding to the wrong departments.
As a result, customers benefit from improved service and companies benefit from lower costs. Sometimes chatbots take care of complete customer concerns themselves and explain the course of a process to users. By using chatbots, the incoming data can also be structured and prepared for the use of other technologies, such as RPA.
11. From the server to the cloud.
Cloud computing is already a megatrend in the IT world. More and more companies are relying on cloud solutions and are saying goodbye to their own servers. In addition to better scalability, this also reduces maintenance costs for your own servers. Nevertheless, the next significant revolution is already looming with the distributed clouds. Such a distributed cloud distributes public cloud services to different locations, which ensures a fast, reliable connection in
real time. The distributed cloud speeds up communication for global services because it uses the distributed service model to provide lower latency and improve the performance of cloud services.
12. Increasing transparency in the IT world.
Ultimately, transparency and traceability will also play a major role in the IT trends of the coming year. The rapid technological progress promotes a crisis of confidence that can be counteracted by increasing transparency. As a result, the integration of data must become more transparent. Digital ethics only work if the executing system also offers sufficient transparency. Established black box models based on individual programming are simply not designed for the necessary transparency. Rather, companies will have to deal with standard software, automated documentation routines and intuitive structures in the coming year.
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